FAQ

Creating an account is straightforward. Click "Sign up," provide your name, email, and date of birth, and choose a secure password. You’ll get immediate access to Gold Coins for entertainment play and automatic eligibility for the welcome Gold Coins after registering and verifying your account. Make sure you’re at least 21 years old and not in a restricted state (Alabama, Connecticut, Delaware, Georgia, Idaho, Kentucky, Louisiana, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Washington, or West Virginia). For prize redemption, you’ll complete a KYC (Know Your Customer) verification by uploading ID and proof of address. If you run into problems, live chat and email support (support@spindoo.com) are available to help.

Gold Coins are for entertainment play only and can’t be redeemed for cash. Sweeps Coins (SC) are promotional credits that can be won and redeemed for real-world prizes after meeting requirements. SC winnings require a 1x playthrough before redemption. There are redemption limits — you can cash out up to 10,000 SC per day, and minimums apply (for example, 10 SC minimum for gift cards, 75 SC minimum for cash). Gold Coins are great for spinning the reels for fun, while SC gives you a path to prizes.

Upon registration and account verification, Spindoo automatically credits welcome Gold Coins. There are daily login bonuses via a bonus wheel, referral rewards, social media giveaways, exclusive email offers, and mail-in promotions. Many offers are automatic and don’t require promo codes. Optional Gold Coin purchase packages include complimentary Sweeps Coins and can trigger first-purchase bonuses, such as an additional 200% match on your first voluntary Gold Coin purchase. Always check promotion terms — SC redemptions carry a 1x playthrough and daily maximum cashout limits.

Most Spindoo promotions don’t require codes. The welcome Gold Coins and the daily bonus wheel are automatic after signing up and verifying your account. Special email or social media offers may require specific actions, but code-based promotions are rare. Optional Gold Coin purchases and certain referral tiers do require spending the package amounts to unlock larger rewards. If a code is ever needed, the promotion will clearly state it in the offer terms.

Spindoo accepts popular payment methods for Gold Coin purchases, including Apple Pay, Google Pay, Visa, MasterCard, and Discover. Gold Coin packages are optional and often include bonus Sweeps Coins. These purchases are processed through the payment method you select and are separate from Sweeps Coins, which are awarded as promotional credits. Keep in mind state restrictions and age limits before attempting a purchase. If you experience payment errors, check card details, billing address, and contact support for help.

Sweeps Coins that meet the 1x playthrough can be redeemed for gift cards or cash. Gift card redemptions are typically processed via Prizeout within about 48 hours. Cash redemptions are usually processed via ACH bank transfer and can take up to five business days. There is a maximum redemption cap of 10,000 SC per day, and minimum redemption thresholds apply (e.g., 75 SC for cash). Before any redemption, account verification must be completed. If a payout is delayed, reach out to support via live chat or support@spindoo.com.

Spindoo is mobile-friendly and works on modern iOS and Android devices through your web browser. The site and games are optimized for touch play, and payment methods like Apple Pay and Google Pay make purchases easy from mobile devices. There may not be a dedicated app in every store, so browser play is the most reliable option. If you notice layout or performance issues, try clearing your browser cache, updating your device OS, or switching browsers.

Spindoo features a wide mix of slots and casino-style games from over 20 providers, including Yggdrasil, Betsoft, Evoplay, Relax Gaming, Playson, Spinomenal, Booming Games, 4ThePlayer, Red Rake Gaming, and many more. You’ll find classic slots, video slots, and casino-inspired titles that work with Gold Coins and promotional Sweeps Coins. Game selection can vary over time, so log in to explore new releases and exclusive offers. For a deeper look at Spindoo’s lineup, see our full review.

Spindoo operates as a social sweepstakes casino that uses Gold Coins for entertainment and Sweeps Coins for promotional play. It complies with sweepstakes regulations and requires users to be 21 or older. It is not available in certain states (see the restricted list above). Spindoo uses standard security measures to protect account data, and KYC verification is required before redeeming prizes. Always review the Terms and Conditions and Privacy Policy so you understand how the platform operates in your state.

KYC is required before any prize redemption. You’ll be asked to upload a government-issued ID and a recent proof of address (utility bill, bank statement, or similar). The process typically verifies your identity and residency to meet legal and anti-fraud requirements. After submission, verification can take from a few hours to a few days depending on document quality and volume. Keep documents clear, match your account details exactly, and contact support if verification is delayed.

Sweeps Coins winnings have a 1x playthrough requirement before they are eligible for redemption. That means you must wager the amount of SC won at least once in eligible games. Gold Coins do not carry cash redemption terms. Specific promotions may include additional conditions, games that do or don’t contribute to playthrough, and maximum cashout caps. Always read the promotion’s full terms and conditions to understand game eligibility and time limits.

Spindoo offers live chat for quick help and email support at support@spindoo.com for detailed inquiries. The platform also provides responsible gambling tools such as deposit limits, time-outs, and self-exclusion options to help you manage play. Security features include standard encryption for transactions and a mandatory KYC process before prize redemptions. If you experience technical problems, customer support will guide you through troubleshooting steps or escalate issues when necessary.