Support
If you need help, Spindoo Casino makes it easy to get answers quickly. The fastest way is our live chat for real-time help, or you can email support@spindoo.com for less urgent requests. We do not offer phone support at this time, so please use chat or email for the quickest resolution.
What to expect: response times and availability
Live chat: available 24/7 for immediate help. Expect a reply within minutes for most account, transaction, or gameplay issues. Email (support@spindoo.com): monitored around the clock; typical response time is within 24 hours. For complex cases that require review, we’ll keep you updated until the issue is resolved. Verification and withdrawals: account verification (KYC) typically completes within 24–72 hours once you submit ID and proof of address. Sweeps Coins redemptions are processed via ACH and can take up to five days; gift card redemptions through Prizeout are often processed within 48 hours.
Quick answers: use the Help Center first
Before contacting support, check the Help Center and FAQ section for fast, step-by-step guides on common topics like:
- Account setup and verification requirements
- How Gold Coins and Sweeps Coins work, and the 1x playthrough rule for Sweeps Coins
- Making purchases with Apple Pay, Google Pay, Visa, MasterCard, or Discover
- Deposits, withdrawals, and redemption limits
- Bonus activation and terms
The Help Center is designed to resolve most questions immediately, so you can get back to playing.
What our team can help with
Our support agents are trained to handle the full range of questions you might have — account issues, transaction and payout questions, bonus or promo clarifications, technical troubleshooting on desktop and mobile, and gameplay assistance across the games library. If you run into something complicated, the team will investigate and follow up until it’s resolved.
How to speed up support
When you contact us, include:
- Your account email or username
- A clear description of the issue and any error messages
- Screenshots if possible (especially for transaction or technical problems).
These details help us diagnose issues faster and get you back to the game.
Security, privacy, and responsible play
We take security and privacy seriously. Account verification is required before prizes can be redeemed, and the support team follows strict procedures to protect your information. If you need help setting deposit limits, time-outs, or self-exclusion, support can walk you through the options and apply the tools for safer play.
For full details on terms, verification, and redemption rules, see the Spindoo Casino review.
We want contacting support to feel easy and personal. If something’s bothering you, reach out — our agents are ready to help, and we’ll do our best to sort it out quickly so you can keep spinning with confidence.